Privacy Policy

Olmos Hardscaping LLC ("Olmos Hardscaping," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data when you visit our website at olmoshardscaping.com or use our services.

1. Introduction

This policy applies to information collected through our website, by phone, by text, by email, and in person while providing hardscape, landscape, tree service, and related outdoor work across Lenoir, Boone, and the North Carolina High Country. By using our website or services, you agree to the practices described here.

2. Information We Collect

We collect personal information that you voluntarily provide when you interact with us. This may include:

• Name — provided when you request an estimate, contact us by phone or email, or fill out a form on our website.
• Email address — used for estimates, project communication, and service-related messages.
• Mobile phone number — provided by phone, in person, or through a form or chat on our website; used to deliver SMS messages such as estimate follow-ups, appointment reminders, and project updates.
• Project & property details — such as your service address and a description of the work you'd like done, used to prepare an accurate estimate and schedule the job.

We do not collect sensitive personal information such as Social Security numbers, financial account details, or government-issued identification through our website.

3. How We Use Your Information

The personal information we collect is used to:

• Respond to inquiries and estimate requests you initiate.
• Schedule on-site visits and communicate about your project, estimate, and account-related matters.
• Send appointment reminders and project status updates via SMS, when you have provided your mobile number and consent.
• Provide customer support and answer your questions.
• Improve our website and the quality of our services.

4. SMS & Text Messaging

By providing your mobile phone number — by phone, in person, or through a form or chat on our website — and granting your express consent, you agree to receive text messages from Olmos Hardscaping. These messages may include:

• Replies to inquiries and estimate requests you initiated.
• Appointment reminders and project status updates.
• Service-related notifications.
• Occasional special offers from Olmos Hardscaping (you may opt out of these at any time).

Message frequency varies based on your interaction with us. Message and data rates may apply depending on your mobile carrier and plan. Consent to receive SMS messages is not a condition of purchasing any goods or services from Olmos Hardscaping.

How to opt out of SMS: You may opt out at any time by replying STOP to any message you receive from us. After opting out, you will receive one final confirmation message and will no longer receive texts from Olmos Hardscaping. For assistance, reply HELP to any message or call us at (828) 610-3883.

5. SMS Data Sharing Policy

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors that support our services, such as customer service or message delivery providers, is permitted. All other use case categories exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell, rent, or lease your mobile phone number, SMS consent data, or opt-in information to any third party under any circumstances. Your mobile information is used exclusively by Olmos Hardscaping for the purposes described in this Privacy Policy.

6. Consent & Opt-In

We obtain your express consent before sending you any text messages. Consent is collected when you voluntarily provide your mobile phone number through one of the following channels:

• A form or chat on our website at olmoshardscaping.com.
• By phone, when you call us.
• In person, during an on-site visit or estimate.

Your consent is specific to Olmos Hardscaping and is not transferable or assignable to any other business or entity. We maintain records of your consent, including the date, time, and method through which consent was obtained.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable law. If you opt out of SMS communications, we will remove your mobile phone number from our active messaging lists promptly. Some records may be retained for legal, accounting, or compliance purposes.

8. Data Protection

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. While we strive to protect your information, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Services

Our website and messaging systems may use third-party service providers to help us operate our business, such as web hosting, form and chat software, and SMS delivery platforms. These providers have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your data in accordance with this Privacy Policy and applicable law. We do not share your information with third parties for their own independent marketing purposes.

10. Cookies & Website Analytics

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. Cookies are small data files stored on your device. You can control or disable cookies through your browser settings, though doing so may affect certain features of our website.

11. Children's Privacy

Our website and services are not directed at individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete it promptly. If you believe we have inadvertently collected information from a child, please contact us immediately.

12. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access — request a copy of the personal information we hold about you.
• Correction — request correction of inaccurate or incomplete information.
• Deletion — request deletion of your personal information, subject to legal retention requirements.
• Opt-out — unsubscribe from SMS or email communications at any time.

To exercise any of these rights, please contact us using the information provided below.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes become effective immediately upon posting to this page. The "Last updated" date at the top of this page indicates when the most recent changes were made. We encourage you to review this page periodically. Your continued use of our website or services after any changes constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions about this Privacy Policy, your personal data, or your rights, please contact us: